قياس العلاقة بين البرامج التدريبية و جودة الخدمات البلدية

بحث ميداني البحث مستل من رسالة لنيل الدبلوم العالي (المعادل للماجستير) في ادارة البلديات

Abstract

The current research examines the correlation between the explanatory variable (the training program) and the responsive variable (quality of municipal services) in the Municipality of Baghdad . As well as testing the moral differences of the search variables , The research community represents the municipal departments in Rusafa district with a total of (4) municipalities out of (8) And the first chest), in addition to the workers in the management of the vocational training institute. A random sample was chosen representing 164 managers and assistants of these departments, as well as officials of municipal councils and divisions, as well as engineering staff responsible for the work teams. Anni 's Social Social Institute of the Sciences and Technology and Technology and Technology, In order to test the correlation between the explanatory variable (the training program) and the responsive variable (quality of municipal services) for research, and using a main tool to collect data from the sample members, the questionnaire is used to collect data. Of the statistical methods (frequency distributions, arithmetic mean, standard deviation, Pearson correlation coefficient). The researcher found that there is a positive correlation between the two variables, ie, the increase in the level of training programs in terms of design, The recommendations focused on the need to support senior departments in the departments concerned with the training programs and increase attention to the development of their human resources. This comes through the adoption of effective training plans and programs for development, especially the engineers and technicians to acquire knowledge and experience and change behavior towards achieving a service related to High quality.