The impact of senior management in the application of quality management

Applied study at the University of Fallujah

Abstract

Since the emergence of the world in the era of the first industrial revolution, and since the human relations took the nature of dealing between companies of different nationality from the countries of the world, and with the intensity of dealing with various facilities and technologies, and the resulting enormity of the quality and quality of different products, and with the intensification of competition between companies and countries, And the growing desire to dominate the local and global markets, which increased its motto, the world witnessed the economic crises and the repercussions of some advanced industrial countries, and the emergence of new centers of gravity of the industrial technology countries were Japan, Korea and Southeast Asian countries and other countries that have added an element For innovation in industrial technology to the global competition circuit.

Hence, the factors and conditions of quality were reviewed and accelerated in accordance with the tastes of customers and the economic price, which imposed its importance based on many data. And the emergence of the comprehensive quality control system or the so-called international standards ISO 9000, all aimed at the liberalization of trade and the development of specific standards for trade, service and commodity.

Taking into consideration all of the above, as well as the growing interest in industry in developing countries, including the Arab countries, and their attempts to innovate in industrial catching up, the international standards have become very important in all developing countries.

Therefore, quality management in educational institutions has been addressed in some of its systems in order to shed light on this issue and to link it with the role of senior management. The concept of TQM has become an effective administrative approach adopted by most organizations. Since TQM in its essence and philosophy, Of its main and important tools and because it is the cornerstone in the management of the quality of the educational service, in which the service was received and developed following scientific methods based on the objective basis for both continuous improvement and quality management service.